Achieving Excellence in Customer Service
Who are your “customers” and what do they expect from you?
What can you do to ensure that your organization is known for its excellent service?
This free training covers the essential knowledge and skills you need to answer these questions and more.
During this 4-hour training session, you will learn:
- The importance of creating a culture of excellence using customer service standards.
- The different types of customers you interact with.
- The 5 Dimensions and 3 Components of customer service.
- Core communication skills for creating positive interactions with customers.
The session for Managers & Supervisors will also include:
- How to use assessment data to improve the quality of your organization’s customer service
- How to support your staff in providing excellent customer service
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DATE/ TIME |
LOCATION |
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Session for Managers & Supervisors: |
Conference Room @ United Way/First 5 Santa Cruz County |
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Session for Line Staff: |
Conference Room @ United Way/First 5 Santa Cruz County |
Advance registration required. Space is limited to 20 people per session. Sign-in begins 15 minutes before training. Refreshments provided.
To register, complete the on-line registration form by September 23, then complete the Customer Service Assessment prior to the training (link will be sent with confirmation e-mail). For questions, contact Nicole Young at nicole@opti-solutions.com.
Register for the Next Customer Service Training
